Refund policy

Change Your Mind

Relive Your Memories Guaranteed – As a small family business, customer service and satisfaction is our number one priority.

We stand by the quality of our products and we back it up with our unconditional 100% 14* Day Money-back Guarantee. This excludes customized items.

We are confident that you will love the products, but if you are not completely satisfied, simply return your order and we will refund you the buy price – less the shipping fee. 

Return shipping fees are at your own expense and the Return Address is;
Zoetermeer, The Netherlands

Please contact us via contact@tellyourtrail.com to inform us about your return. That way we can give you the return address and know that we will receive a parcel in the coming days. We would also appreciate a comment or two about your reason for returning the products. It is important we are aware of the reason you may be unhappy. Customer satisfaction is essential to us, and we love to work with you to ensure you can relive your adventures without concerns.

Please make sure you display your order number, name and address either on the parcel or on a note inside so we know the parcel is yours.

If you have any further questions, please do not hesitate to contact us via contact@tellyourtrail.com

*Our guarantee period is for 14 days commencing from the day you receive your order.

Damages and issues 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct it. Please reach out to us no later than 14 days after delivery.

To start a return, you can contact us at contact@tellyourtrail.com. Please attach a detailed photo of the damage, a photo of the full poster and copy of the packing slip. Based on the received information we will assess the warranty. If it is deemed to be a warranty, we will either resend your order or process a refund, depending on your preference. In case of a refund, please note that it can take some time for your bank or credit card company to process and post the refund.

You can always contact us for any further questions at contact@tellyourtrail.com