Shipping policy

We want everybody to be able to relive their adventures; therefore, we ship our poster worldwide at a flat rate of $5. For orders over $50, we offer free shipping.

General Shipping time are as follows:

- United States = 2-5 days

- Europe, Australia & Canada = 3-8 days

- Rest of the World = 10+ days

It is important to note that we have seen some delays due to COVID-19; therefore, it can, unfortunately, happen that the shipping time will be a bit longer at the moment.

Please refer to the tracking details you received, which provide you with an estimated arrival date. When you have not received your poster within two weeks (14-days) after the latest estimated arrival date, please reach out to us via contact@tellyourtrail.com. We can then investigate where the poster is and work with you to get the poster to you. If the poster is deemed lost, we will send a new one your way as soon as possible or refund the poster if that has your preference. However, we cannot provide support, including resending or refunding, when you reach out later than three weeks (21-days) after the final estimated delivery date.

If you have not received your tracking details, please reach out to us as soon as possible via contact@tellyourtrail.com.

We are sorry to hear that your parcel has been returned to us, this can be because of several reasons. As a first step, please confirm that the address which you have provided during your order is correct. If the address is indeed correct, we will then investigate what happened and where the poster is. As soon as we receive the poster back, we will resend it to you.

Alternatively, if the address was incorrect or you did not collect the parcel from your local post office in time, and we receive the poster back, we will be able to resend the poster to you. However, this will incur additional shipping fees.

Orders, Returns and exchanges

We are sorry to hear that the poster did not arrive in perfect condition. Please reach out to us via contact@tellyourtrail.com, no later than 14 days after delivery, so that we can rectify the issue. We can either process a refund or reship the poster if it is indeed deemed a warranty. When reaching out to us, please attach a detailed photo of the damage, a photo of the full poster and copy of the packing slip.

Relive Your Memories Guaranteed – As a small family business, customer service and satisfaction is our number one priority.

We stand by the quality of our products and we back it up with our unconditional 100% 14* Day Money-back Guarantee. This excludes customized items.

We are confident that you will love the products, but if you are not completely satisfied, simply return your order and we will refund you the buy price – less the shipping fee. Please note that the procedure is different if your poster arrives damaged or gets lost during shipping. Please refer the the respective FAQ for more info or reach out to us via contact@tellyourtrail.com.

Return shipping fees are at your own expense and the Return Address is;
Zoetermeer, The Netherlands

Please contact us via contact@tellyourtrail.com to inform us about your return. That way we can give you the return address and know that we will receive a parcel in the coming days. We would also appreciate a comment or two about your reason for returning the products. It is important we are aware of the reason you may be unhappy. Customer satisfaction is essential to us, and we love to work with you to ensure you can relive your adventures without concerns.

Please make sure you display your order number, name and address either on the parcel or on a note inside so we know the parcel is yours.

If you have any further questions, please do not hesitate to contact us via contact@tellyourtrail.com

*Our guarantee period is for 14 days commencing from the day you receive your order.

Thank you so much for your order; we love having you as part of our community. Like you, we love being outdoors and are often traveling or on a trail; therefore, we have automated our ordering process as much as possible to ensure you can enjoy your product as soon as possible. This means that as soon as you place your order, it will be processed automatically. Unfortunately, this also means that we are unable to make any changes to your placed order.

If you would like a customization or have a special request, please reach out to us via contact@tellyourtrail.com before placing your order. For more information, please refer to the next FAQ.

Designs

We are certainly happy to support you in customizing the trail poster of your choice. For the customization, we charge an extra $9.99 on top of the regular sales price. 

With the customization, you can add details such as:

- The date of your hike 
- A specific quote 
- A name 
- Add some extra points of interest 
- Change some points of interest 
- Change the color 

Please reach out to us via contact@tellyourtrail with the trail you would like to have customized and the customization details. 

As a next step, we will send you an invoice via email for your custom order, and after receiving notification of payment, we will start working on your poster asap. 

The customization includes 2 revisions; therefore, we will send you a draft of the design for your review. After you have agreed with the draft, the poster will be printed and send on its way to you! 

We love receiving suggestions from our fellow outdoor lovers for trails that are not in our collection yet. Feel free to reach out to us and share the trail suggestion with us via contact@tellyourtrail.com.

As a next step, we will do some research into the trail to check whether we would be able to make a beautiful design for our collection. Of course, we will let you know whether we will include the trail on our list of designs and provide you with a time indication of when the trail could be available. At this stage, due to the number of requests, we have a waiting time of about 3-4 weeks for new trails to become available. 

As honesty is one of our significant values, we will also let you know if we believe we can’t provide a design of good quality for your suggested trail.

Absolutely! We would love to support you in creating a design for your specific trip. For a fully custom design, we are charging a minimum of $125, which will include the actual print and shipping. The final price will depend on the complexity of the route and the size of the poster. 

Please reach out to us via contact@tellyourtrail.com for a custom quote for your specific trip. The information that we would require from your end is your route's details, e.g. the cities, the points of interest, and those points that hold a special memory for you.

Please also let us know which size and color poster you have in mind. The sizes we are offering are:

- 12"x16"
- 12"x18"
- 16"x20"
- 18"x24"
- 24"x36"

We offer 4 standard colors blue, grey, teal, and white, and are happy to customize the colors to your preference without additional costs.

Pricing

Although we are currently living in Australia and have our Company registered there, we see ourselves as nomads and love to travel and live in different parts of the world. Therefore, to make it easier and more universal, all the prices on our website and those we send out in quotes are in USD.

ABN: 13636791967