Satisfaction Guarantee

Relive Your Memories Guaranteed – As a small family business, customer service and satisfaction is our number one priority.

We stand by the quality of our products and we back it up with our unconditional 100% 14* Day Money-back Guarantee. No questions asked.

We are confident that you will love the products, but if you are not completely satisfied, simply return your order and we will refund you the buy price – less the shipping fee. 

Return shipping fees are at your own expense and the Return Address is;
Zoetermeer, The Netherlands

Please contact us via contact@tellyourtrail.com to inform us about your return. That way we can give you the return address and know that we will receive a parcel in the coming days. We would also appreciate a comment or two about your reason for returning the products. It is important we are aware of the reason you may be unhappy. Customer satisfaction is essential to us, and we love to work with you to ensure you can relive your adventures without concerns.

Please make sure you display your order number, name and address either on the parcel or on a note inside so we know the parcel is yours.

If you have any further questions, please do not hesitate to contact us via contact@tellyourtrail.com

*Our guarantee period is for 14 days commencing from the day you receive your order.